1. Introduction

Welcome to the privacy policy of EA Crosse Associates, a trading name of E A Crosse Ltd. (Company Number: 08662948). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Who We Are

EA Crosse Associates is a coaching company providing services to service-based entrepreneurs. Our registered address is 37 Ebury Road, Rickmansworth, England, WD3 1BL. For any questions regarding this policy or your personal data, please contact Elizabeth Crosse, our Data Protection Officer, at elizabeth@eacrosse.co.uk.

3. What Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, postal address.
• Professional Information: Job title, company name, industry.
• Payment Information: If you purchase our services, we will collect payment details (handled securely by our payment processor).
• Communication Data: Records of correspondence, including emails, messages, and notes from coaching sessions.
• Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited (collected via cookies, see our cookie policy).
• Marketing Preferences: Information about your preferences for receiving marketing communications.
• Coaching-related data: Notes and details from coaching sessions.

4. How We Collect Your Information

We collect your information in the following ways:

• Directly from you when you fill out forms on our website, subscribe to our newsletter, or contact us.
• During coaching sessions and related communications.
• Automatically through cookies and similar technologies when you visit our website (see our cookie policy).
• From third-party payment processors when you make a purchase.

5. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our coaching services.
• To communicate with you, including responding to your enquiries and providing updates.
• To process payments and manage invoices.
• To send you marketing communications (where you have given consent).
• To improve our website and services.
• To comply with legal and regulatory obligations.
• To keep records of coaching sessions, for the benefit of the client.

6. Legal Basis for Processing Your Information

We process your personal data based on the following legal bases:

• Contractual Necessity: Processing is necessary to perform a contract with you (e.g., providing coaching services).
• Consent: You have given us clear consent to process your personal data for specific purposes (e.g., marketing).
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services), provided your rights and interests do not override those interests.
• Legal Obligation: Processing is necessary to comply with legal obligations.

7. Sharing Your Information

• We may share your personal data with:
• Third-party service providers who assist us with payment processing, website hosting, and marketing.
• Professional advisors, such as accountants and lawyers.
• Regulatory authorities, if required by law.
• Third-party software that is used to store data, such as CRM systems.

We will not sell your personal data to third parties.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction.

9. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. Generally, coaching records will be retained for 7 years.

10. Your Rights

Under the GDPR, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure: You can ask us to delete your personal data (in certain circumstances).
• Right to Restriction of Processing: You can ask us to restrict the processing of your data.
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to Object: You can object to the processing of your data (e.g., for marketing purposes).
• Right to Withdraw Consent: You can withdraw your consent at any time (where we rely on consent).
• Right to complain: You can complain to the Information Commissioners Office.

To exercise any of these rights, please contact us at elizabeth@eacrosse.co.uk.

11. Cookies

Our website uses cookies. Please see our cookie policy for more information.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

13. Contact Us

If you have any questions or concerns about this privacy policy, please contact Elizabeth Crosse at elizabeth@eacrosse.co.uk